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FAQ

1. PARKING INFORMATION.

You will be given clear and precise instructions detailing where to park, if there is a garage, a stall number, private parking, parking fees, etc. Along with that, we’ll next give directions on where to enter the unit or building.

2. PERSONAL PET(S) INFORMATION.

We currently do not permit pets of any type in any of our properties. This policy is subject to change at any time. As much as we love our own fur babies, we put the protection of our properties at the top of the priority list. That being said, any sign of pet smell, damage, stains, etc., will cause an additional cleaning fee to your fee.

3. WI-FI INFORMATION.

WI-FI information will be included inside of the unit, home or property. This sign is generally in the kitchen area.

4. HEATING/COOLING INSTRUCTIONS.

The thermostat will be set to our guidelines upon your entry. You may adjust the thermostat within 5° up or down during your stay. The thermostat must be set back to its original temperature prior to your departure.

5. ARE SNACKS & REFRESHMENTS PROVIDED?

We try to include a welcoming arrangement of snacks, generally consisting of granola bars, fresh fruit, bottled water, etc. This is not a guaranteed setup for each and every arrival, but we do strive to do so. You are welcome to any and all refreshments.

6. INSTRUCTIONS FOR GARBAGE & RECYCLING.

Please clean up after yourself. Trash goes into the provided waste baskets. Our cleaning crew will take it from there. If possible, wipe down the kitchen surfaces with a wet paper towel and do your best to make things tidy. This is not a requirement, just a general mutual respect that adults should have for each other and for any property whether it’s theirs or someone else’s.

7. LOCATION OF THE FIRST AID KIT & FIRE EXTINGUISHER.

This information is different in each unit and will be included with your welcome information. Please be aware of the location of each.

8. WHAT THEY SHOULD DO WITH PERISHABLES AND LEFTOVERS.

You may leave these in the unit, and we will dispose of them.

9. DO SHOES COME OFF WHEN GUEST ENTER?

This is up to your personal discretion, not a requirement. We recommend taking shoes off upon entry to the unit. But we also know that some people are just more comfortable leaving their shoes on. However, if you know your shoes are muddy or wet, please be courteous and leave them at the door.

10. INSTRUCTIONS FOR TV / CABLE / NETFLIX.

This information differs with each property. There will be specific instructions included with your welcome information.

11. WHAT IS USABLE IN THE LINEN CLOSET(S)?

There will be towels and blankets available for your use. Do not take any towels, blankets or any linens off of the property. If any are missing or found damaged, there will an additional fee to replace them.

12. RULES FOR KITCHEN CLEANLINESS?

Please clean up your personal messes in the kitchen. Any pots, pans, plates, utensils, dishes should be cleaned by you and put away if you have time.

13. WHEN IS THE START OF THE COURTESY QUIET HOUR?

This differs per property. Generally, there is no set “Quiet Hour.” However, please use common sense and general respect for others to determine the volume and noises coming from your unit. Negative feedback from surrounding neighbors will reflect poorly on you and thus be reflected on the overall rating.

14. WHAT SHOULD GUESTS DO WITH THE SHEETS ON CHECK-OUT DAY?

No need to strip the bed of their sheets. Our professional cleaning crew will do this upon their thorough check of the unit.

15. WHEN IS CHECK-IN & CHECK-OUT TIME?

Unless specified otherwise, check-in time is 4:00pm and check-out time is 11:00am.

16. IS AN EARLY/LATE CHECK-IN/CHECK-OUT POSSIBLE?

You may request an early check-in or late check-out but this not guaranteed. These times are set in order to provide our cleaning staff adequate time to ready the property for you and for the next guests. But do not hesitate to ask, just know that we cannot guarantee it.

17. DISCLAIMER KIDDOS

Please be honest when submitting your information for the unit. Just let us know if there are children coming and if there are any adjustments that need to be made to the unit or to your booking. As parents ourselves, we recommend picking up after your children and letting us know if any damage has been done to the property. We know that for the most part, our guests are open-minded, friendly, understanding and adventurous. We will provide the same courtesy and understanding to you as well.

18. HOW TO PROPERLY LOCK THE FRONT DOOR/ENTRANCE.

Most of our units are equipped with a Smart Lock. This automates the check-in and check-out process for both you and us. You will be given a code to use on the Smart Lock to gain entry.

Some of our units use a Lockbox. This is where there is a small box on the door that requires a code to open the box to get the key.

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